Refund Policy

We have a 7-day return request window beginning on the date your item is delivered.

Due to the custom and made-to-order nature of our products, returns are only accepted in the following cases:

• The item is defective
• The item is damaged upon arrival
• You received the wrong item

Return Eligibility Requirements

To be eligible for an approved return, the item must be:

• Unused and not installed
• In its original packaging
• In the same condition in which it was received

Inspection of Returned Items

All returned items are inspected upon arrival. A return will be denied if the item shows signs of use, installation, wear, damage, modification, or alteration.

This includes covers that have been installed and mounting materials such as Velcro strips, adhesive components, hooks, or other included accessories that have already been used.

Incorrect Measurements

We are unable to accept returns or provide refunds when incorrect measurements were submitted with the order.

Decor Your Door produces and ships the size selected by the customer. Please carefully measure your door before ordering and review our Installation and Measuring Guide to help ensure that you select the correct size.

Design Appearance and AI-Generated Artwork

Some of our designs may include artwork created or enhanced using artificial-intelligence tools. We make every reasonable effort to maintain high visual and printing standards, but minor artistic variations may occur.

Minor design variations, lighting effects, artistic textures, image details, or differences caused by screen settings, surroundings, lighting conditions, product size, or installation are not considered manufacturing defects.

Returns and refunds are not accepted because of personal preference, change of mind, or dissatisfaction with an artistic detail that is accurately represented within the product listing.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. Contact us promptly if the item is damaged, defective, or different from the product ordered so that we can review the issue and determine the appropriate resolution.

To help us evaluate your request, we may require clear photographs or videos showing:

• The complete item
• The damaged or defective area
• The original packaging
• The shipping label
• The size or product received

Please do not install or alter an item that appears damaged, defective, or incorrect before contacting us.

Custom Artwork and Uploaded Designs

Our customization tools allow customers to upload photographs, artwork, logos, text, and other design elements directly through our website.

Custom uploads are printed according to the files and information submitted by the customer. Customers are responsible for confirming that all uploaded artwork is:

• Readable and complete
• Correctly spelled
• Properly positioned
• High enough in quality for the selected product size
• Authorized for reproduction and use
• Ready for printing

Decor Your Door is not responsible for errors contained in customer-submitted artwork, including spelling mistakes, low-resolution images, missing content, incorrect colors, unwanted backgrounds, improper cropping, or misplaced design elements.

Custom Artwork Modification Service

Requests for additional design work, including text removal, text replacement, background removal, layout changes, redesigning elements, image restoration, or other artistic modifications, are not included with a standard custom-product purchase.

These services require the purchase of our $50 customization service. Instructions included only in the order notes do not constitute the purchase of a design-editing service.

Unless the customization service has been purchased and the revised design has been approved, custom orders will be produced using the artwork submitted through the website.

Non-Returnable Items and Reasons

We do not accept returns, exchanges, or refunds based on:

• Personal preference
• Change of mind
• Installation difficulty
• Incorrect measurements submitted by the customer
• Expectations that conflict with the product description
• Minor differences between screen colors and printed colors
• Customer-submitted artwork errors
• Minor artistic or AI-generated design variations
• Used, installed, altered, washed, or damaged products
• Used Velcro, adhesive strips, hooks, or mounting materials

Products that are personalized, customized, made to a selected size, or produced using customer-submitted artwork are final sale except when they arrive damaged, defective, or materially different from the confirmed order.

Installation Difficulty

Installation difficulty alone is not considered a product defect and does not qualify an order for a return or refund.

Customers are responsible for following the installation instructions, confirming compatibility with their door, and ensuring that the product is installed without interfering with tracks, rollers, hinges, sensors, weatherstripping, springs, cables, or other moving components.

For installation assistance, review our Installation Guide or contact us before continuing.

Exchanges

We do not process direct exchanges. The fastest way to obtain a different product or size is to request a return, when eligible, and place a separate order after the return has been reviewed and approved.

Approval of a return does not guarantee that another size, design, or product will be available.

Return Shipping

Customers are responsible for all return shipping costs. We do not provide prepaid or complimentary return labels.

If a return is approved, the item must be securely packaged and returned using a trackable shipping service. Original shipping charges, express-shipping fees, customs charges, duties, and taxes are non-refundable.

Decor Your Door is not responsible for returned packages that are lost or damaged in transit. We recommend retaining the return tracking number and shipping receipt until the return has been completed.

Refund Processing

After an approved return is received and inspected, we will notify you of the outcome of the inspection.

When a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to post the funds to your account.

Refunds may be reduced when returned items are incomplete, damaged, altered, missing accessories, or returned in a condition different from the condition in which they were delivered.

How to Request a Return

To request a return, contact us within seven days of delivery at contact@decor-your-door.com .

Please include:

• Your full name
• Your order number
• The reason for your request
• Clear photographs or videos when reporting damage or defects
• A description of the resolution you are requesting

Items returned without prior authorization may be refused and may not qualify for a refund.

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Summary: Eligible return requests must be submitted within seven days of delivery. Custom and made-to-order products are generally final sale. Returns are considered when an item arrives damaged, defective, or materially different from the confirmed order. Customers are responsible for accurate measurements, uploaded artwork, installation, and return shipping costs.