Refund Policy
We have a 7-day return request window from the date your item is delivered.
Due to the custom nature of our products, returns are only accepted in the following cases:
- The item is defective
- The item is damaged upon arrival
- You received the wrong item
To be eligible for a return, the item must be:
- Unused and not installed
- In its original packaging
- In the same condition as received
Inspection Notice
All returned items are inspected upon arrival. If the item shows any signs of use, installation, wear, or alteration (including used Velcro or mounting materials), the return will be denied.
Please note that we are unable to accept returns for items if the measurements were taken incorrectly. We always ship exactly what you ordered, so we kindly encourage you to measure your door carefully before placing your order to ensure you get the perfect fit!
You can always contact us for any questions at contact@decor-your-door.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Custom Artwork Modification Policy
Our customization tool allows customers to upload artwork, add text, and personalize their design directly on our website. We print all custom uploads exactly as they are submitted.
Customers are responsible for ensuring their uploaded artwork is readable, complete, and print ready.
If a customer requests additional edits such as text removal, text replacement, redesigning elements, or any artistic modification in the order notes, these changes cannot be made unless the customer purchases our $50 customization service.
We do not alter or fix uploaded designs for free. Any design modifications require the paid customization fee, and custom orders are printed exactly as received.
Exceptions / Non-returnable Items
We do not accept returns or refunds based on:
- Personal preference
- Change of mind
- Installation difficulty
- Expectations not aligned with the product description
Some designs may include lighting effects or material characteristics that can vary depending on environment and installation. These are not considered defects.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping
All return shipping costs are the responsibility of the customer. If a return is approved, the item must be shipped back at the customer’s expense. We do not provide free return labels. Original shipping fees (if any) are non-refundable.